Returns & Refunds

Return window: 14 days from the date you receive your item.
Condition: Item must be in the same condition as received, having only been handled as necessary to assess the item.
Proof: Receipt or proof of purchase required.

How to start a return
Email: whispersofaroha@gmail.com
Return address: 14 Peria Road, Matamata 3400, New Zealand
Please contact us before sending anything back. If your return is accepted, we will email a return shipping label and instructions.
Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect.
Items returned without prior approval will not be accepted.

Damaged, defective, or incorrect items
Please inspect your order upon arrival and contact us immediately if it is damaged, defective, or incorrect so we can evaluate and make it right.

Exceptions / non-returnable items
We cannot accept returns for:

• Perishable goods (e.g., food, flowers, plants)

• Custom or personalised products

• Personal care items (e.g., beauty products)

• Hazardous materials, flammable liquids, or gases

• Sale items and gift cards are final sale

If unsure about your item, email whispersofaroha@gmail.com.

Exchanges
For the fastest exchange, return the item. Once approved and processed, place a new order for the item you want.

EU 14-day cooling-off period
If your order ships into the European Union, you may cancel or return within 14 days for any reason. Items must be unused, with tags, in original packaging, and accompanied by proof of purchase.

Refunds
We will notify you once we receive and inspect your return. If approved, a refund will be issued to your original payment method within 10 business days. Your bank or card provider may take additional time to post the refund.
If more than 15 business days have passed since approval, please email whispersofaroha@gmail.com